do not eat here. bottom line.
the long story is this. my coworkers and i eat at
tan thai semi-regularly for lunch (like maybe once a month). it is only open 5 days a week from 11 am to 2 pm. it's lunch only. we used to also like some of the other thai places downtown, but one by one they have died off and the only one left is tan thai.

this is where you are not eating lunch
the first thing you need to know is this: we don't actually call it tan thai, we refer to it as "slow thai." this is because the service is slow as hell. back in its heyday about a year to a year and a half ago, you would have to wait at least 15 minutes to even get seated (it was that busy). then another 15-30 to get your food. it was good so we only went when we had time to wait and we didn't mind.
over the past year though a lot has changed at slow thai. the service has gotten slower. the food has gotten worse. the portions have gotten smaller. and the staff has gotten... less asian. we're at the point now where you are getting served by white women in tie-dyed t-shirts. it's very odd.
things have been going downhill for a while now but tan thai used to be so good that we keep giving it another shot. well today was it and we are officially crossing it off of our ever dwindling list of lunch options.
the first sign that things were really in the shitter over there was that we arrived at 12:30 and we did not have to wait for a table. in fact, the place was only about half full. this used to be unheard of over there. our next red flag was the waitress, who was complaining about being at work and saying how she could not wait to go home. ok lady, you only have to work for THREE HOURS. are you serious?
next problem: the prices. they are steadily increasing. i ordered pad see ewe which is some rice noodles, a few chunks of beef and broccoli, and some sauce. total cost: $7.50 before tax and tip! and the portion size was so small that i am kind of hungry and i just ate like an hour ago.
food quality was a huge issue. rickell ordered an egg roll and sesame chicken. i ordered the pad see ewe. eric got a crab rangoon and pad khee mao. rickell said the egg roll tasted like it came from the freezer case and did not eat it. eric said the crab rangoon was terrible and came with "raspberry jam or something" to dip it in.
my pad see ewe was ok, except it was ridiculously salty. eric said the pad khee mao was fine (but it was also a small portion). rickell hated the sesame chicken. i tasted it and i can understand why. it was not actually sesame chicken. it was deep fried chunks of chicken covered in sweet and sour sauce. the only thing indicating that sesame was even considered was the sprinkling of raw sesame seeds on top. i tasted it and it was completely bland.
now here is the thing, we have eaten there many times before and we know what the food has tasted like. rickell hated her sesame chicken so much that she called over the manager and said, "this is not sesame chicken." the manager looked at her and said "well that is our sesame chicken" and walked away. what the hell!
when it was time to pay, rickell again complained about her food. she asked for a discount since she had not eaten most of it and did not like it. the cashier said she could not help her and called over the manager. again the manager repeated that "this is our sesame chicken sauce." rickell told her she understood but said that it was not actually sesame chicken, it was sweet and sour chicken. the manager was adamant that "this is how we serve it" and "that's just how it is here." rickell again asked for a discount since the fact is that she did not eat her food and was not offered anything else.
the manager once again repeated that "this is our sesame chicken sauce" but went in the back to confer with "him." who is "him," you ask? i have no clue, but she kept referring to "him" through the conversation. we waited.
after a few minutes she came back. "he said just what i said. that's just how we serve our sesame chicken. maybe it's not what you were expecting but that's how we make it here." rickell again asked for a discount. the manager told her that "he said" she could have 25% off but that "this is just how we make our sesame chicken." no apology, no attempt to offer her something else.
while the manager was discounting her bill, i decided to peek in the kitchen to try to figure out who "he" was. i saw a maybe 18 year old guy washing dishes and an older, actually asian woman at a counter. no one else. and i seriously doubt the 18 year old dishwasher is "him."
so who is "he?" who knows. the mystery remains. all i know is this: do not eat at tan thai.
(photo courtesy of eric, who i made retake it like 5 times until i was satisfied)